Complaint Letter
MEDIA ART COMPANY Jln. Kuningan Raya No. 11 Jakarta 20129 November 25, 2016 Customer Service Center Gudang Pusat Grosir Jl. Arif Rahman Hakim No. 76 Depok, Jawa Barat Dear sir/madam, On 11th November, 2016 I have purchased a television from your showroom. Its model no. TOSHIBA 40L2550 40" and bill no. is DC/AB/75A. After installation it was working fine for a week but then its the picture quality is bad and the remote control is also not functioning properly. Earlier too I had complained about this to you and was assured that your engineer would call up on me. I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection. He advised me to change the complete set as there was some technical problem with the television which could not be fixed permanently. Therefore, I request you to kindly change the television as it is still ...