Complaint Letter

MEDIA ART COMPANY
Jln. Kuningan Raya No. 11
Jakarta 20129

November 25, 2016

Customer Service Center
Gudang Pusat Grosir
Jl. Arif Rahman Hakim No. 76
Depok, Jawa Barat

Dear sir/madam,

On 11th November, 2016 I have purchased a television from your showroom. Its model no. TOSHIBA 40L2550 40" and bill no. is DC/AB/75A. After installation it was working fine for a week but then its the picture quality is bad and the remote control is also not functioning properly. Earlier too I had complained about this to you and was assured that your engineer would call up on me.

I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection. He advised me to change the complete set as there was some technical problem with the television which could not be fixed permanently.

Therefore, I request you to kindly change the television as it is still in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon. Thank you.

Sincerely,


Nur Alfi Fauziah
Purchase Manager



Sumber :
http://www.a1letters.com/complaint/cl1031.html
http://www.letters.org/complaint-letter/sample-complaint-letter-example.html


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Adjustment Letter

Gudang Pusat Grosir Jl. Arif Rahman Hakim No. 76 Depok, Jawa Barat December 02, 2016 MEDIA ART COMPANY Jln. Kuningan Raya No. 11 Jakarta 20129 Dear Mrs. Nur Alfi, I would like to apologize for the problem that disappoint you. Errors in the system, process of packing and we’re not check again is the reason why the television that you ordered is damaged. I would replace it with a new one, but didn't same with TOSHIBA 40L2550 40”. You can accept the new goods after 3 days of this letter sent. Contact me again on CS.gudangpusatg@gmail.com Again, I would like to apologize for mistake. Very truly yours, Agung Manager, sales & service Sumber: http://www.businesscommunicationarticles.com/adjustment-letter-sample-example-template-and-format/ http://desyhastiwi.blogspot.co.id/2013/09/order-complaint-adjustment-letter.html
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Contoh Order Letter

MEDIA ART COMPANY Jln. Kuningan Raya No. 11 Jakarta 20129 Ref      : DC/AB/75A 11 November, 2016 Gudang Pusat Grosir Jl. Arif Rahman Hakim No. 76 Depok Dear sirs, Thank you for your offering letter dated February, 7th 2016. We have read and learned it. We are interested to order some products from your company. We ordering 10 units of TV with the specifications for TOSHIBA 40L2550 40" FULL HD LED TV. We hope that our orders will arrive within a week after this letter is received. The payment will be sent after we received our orders. Thank you for your cooperation. Yours faithfully,       Nur Alfi Fauziah Purchase Manager Sumber : http://www.tutorialbahasainggris.com/3-contoh-surat-pesanan-dalam-bahasa-inggris-dan-artinya.html
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